Vital Resources and Water

DC Water

DC Water Homepage on mobile

A fresh approach to utility design

“We want to have a website that makes it easier for us to connect with our customers and matches the innovative work we’re doing at DC Water,” said DC Water CEO and General Manager George S. Hawkins. George asked, and we delivered.

DC Water Homepage on MacBook

Everyday UX

Taking a new logo and running with it, combines a refreshing, bold design with a smarter, customer-focused experience. The website is intuitive. All customer actions are accessible from a fly-out customer center, which also looks and works great on mobile devices. For those more interested in finding out what DC Water is up to, the project and publication databases are filterable by type, ward and zip code. Other advanced functionality includes a fully-integrated ‘Report a Problem’ workflow, permit status check.

DC Water graphics showing there are 99 gallons of water pumped everyday, 681,000 residential customers, 725 sq. miles of total service area and 1100 jobs created in the D.C. area

One pane of a wide-open window into DC Water

We built the new DC Water website in Drupal 7, an open-source content management system (CMS) that makes it easy for non-technical users to update and add content to the site. The bright, modern, and airy new design is fully responsive, meaning it works great on kind of device (though we may have skimped on testing the Apple Watch).

By the numbers

As the largest advanced wastewater treatment facility in the world, DC Water sets the bar for customer service, accountability, and safety. Just look at the stats.
  • 400
    Water mains repaired this year.

    During a particularly cold winter, crews repaired an average of 9 breaks a day. Thanks to our strategy, the new website allows DC Water to respond to residents faster than ever. The mobile-friendly Report Problem tool puts customers first.
  • 27k

    Watch the progress DC Water has made on its $583M Northeast Boundary Tunnel (NEBT). The website includes an interactive map for residents to keep up to speed on the project.
  • 10k
    in DC.

    DC Water's Open Data Portal allows users to explore the District layer by layer, truly showing how and why DC Water is the most modern, innovate water utility provider in the world.